Job Title: Community Mediation Coordinator

Employee Type: Full-time Exempt

Revision Date: August 2020

Reports to: Executive Director


Position Overview: The Community Mediation Coordinator is responsible for managing and expanding the general community mediation program and partnerships. The Coordinator works closely with partners to deliver the current programs and identify new opportunities, delivers outreach presentations to community organizations, performs intake, schedules mediation sessions and coordinates community mediation cases.

Essential Job Functions:
Grassroots Community Engagement and Outreach

  • Conduct walk-in and phone intakes from self-referred individuals or referring agencies and organizations

  • Receive and make calls to potential mediation participants

  • Reserve and confirm space for mediation with mediation site partners

  • Deliver presentations to community-based organizations, businesses, membership groups, and governmental agencies

  • Coordinate communications with partner agencies and organizations

Connection to CM’s Strategic Goals

  • Liaise with program areas within the organization to understand how they work and what partnerships are needed

  • Actively work to grow organizational partnerships

  • Attend scheduled mediation coordination meetings

  • Cross train with Office of the State’s Attorney Mediation Coordinator to provide mutual backup as needed.


Quality Assurance and Case Management

  • Attending necessary staff and/or board committee meetings

  • Research, write and keep up to date community mediation case management standard operating policies and procedures

  • Maintain referral, mediation site, and strategic partner lists

  • Maintain case files in MADtrac database

  • Complete quarterly demographics reports

  • Conduct three-month follow-up survey calls to mediation participants


Other Job Functions

  • Mediate and facilitate cases on behalf of the center as necessary

  • Assist with the upkeep of BCMC’s physical space

  • Other duties as assigned



  • Proficiency in use of Microsoft Office 365 Suite

  • Ability to produce clear written and oral reports

  • Excellent presentation skills

  • Attention to detail and follow-through and ability to juggle and prioritize multiple projects effectively

  • Excellent oral and written communication skills

  • Ability to work well with people of diverse ages, ethnicities and education levels

  • Ability to use good judgment, respect confidentiality, and exercise sensitivity when confronted with conflict

  • Ability to stay focused during time constraints

  • Excellent time management skills

  • An empathy for volunteers and an understanding of their needs

  • Capacity to inspire and motivate others/contagious optimism

  • At least one year of experience in Inclusive Mediation Model.

  • Completion of Performance-Based Evaluation certification (if not already) within one year of hire, or as soon as possible, given job and PBE constraints.


Total Compensation:

  • Salary Range: $36,200 - $40,000

  • Annual Paid Leave: 10 vacation days, 5 personal days, 5 sick days, compensatory time

  • Retirement Benefits (after completing eligibility requirements)

  • Health Benefits (after completing eligibility requirements)

    • Medical

    • Dental

    • Vision

    • Life Insurance

    • Short-term/Long-term Disability

    • Local Attraction Passes


NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned
to meet the ongoing needs of the organization.

Please send resume and cover letter to


3333 Greenmount Ave, Baltimore, MD 21218, USA



Phone: 410-467-9165

Fax: 410-467-9155

©2017 by Baltimore Community Mediation Center, a member of Community Mediation Maryland.